Dave Menshew Posted February 21, 2022 Report Share Posted February 21, 2022 Each time I log into Nitro Pro 13, I get the infamous Error 401 message. I have tried all "fixes" shown in the website forum and knowledge base. I could use an actual fix for this. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 22, 2022 Official Nitronaut Report Share Posted February 22, 2022 Hello @Dave Menshew Thanks for reaching out to us! Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://downloads.gonitro.com/professional_13.58.0.1180/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all your open applications and install Nitro Pro 13.58.0.1180 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads I hope this helps! Please let me know how that goes. Link to comment Share on other sites More sharing options...
Dave Menshew Posted February 22, 2022 Author Report Share Posted February 22, 2022 KUDOS to Leslie Villarin for both her speed and understanding of the problem at hand, more kudos to her for the excellent solution! Link to comment Share on other sites More sharing options...
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