Kate Bowman Posted February 21, 2022 Report Share Posted February 21, 2022 (edited) WE have two licenses under Activation under this number *** when you login and look it shows 2 Activations, 1 used well the second one has been working fine,, then all of a sudden it says deactivated and it won't let use reactivate weird Kate Edited February 22, 2022 by Leslie Villarin Deleted Confidential Info Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 22, 2022 Official Nitronaut Report Share Posted February 22, 2022 Hello @Kate Bowman Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Kate Bowman Posted February 22, 2022 Author Report Share Posted February 22, 2022 THANK YOU!! Link to comment Share on other sites More sharing options...
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