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Unable to deactivate V10 product


Warren M Clark

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Warren M Clark

I am unable to complete deactivation of NitroPro 10 on an old computer that I am about to dispose of. I went to about, clicked on deactivate. It gave me a certificate (bunch of numbers) that I am supposed to submit to deactivation site (www.nitropdf.com/deactivation. However that site is unreachable. I tried to submit through both edge and chrome. I saw an answer that for some versions the deactivation site is no longer active. So what do I do when I want to reinstall on a different computer? My serial # is: 234600-xxxxxx-470937. If possible please reply to wmalcolm.clark@gmail.com as I am not certain I can find my way back to the message board from which I am sending this.  Thanks. Warren Malcolm Clark

Edited by Allain Umailin
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Allain Umailin

Hello @Warren M Clark,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues deactivating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 10 serial number 234600-xxxxxx-470937:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

With regard to deactivating on the old machine, you may just uninstall it through Control Panel\Programs\Programs and Features.

Thank you for choosing Nitro and I hope this helps.

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