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Serial number not recognised on Upgrade Page

Alex Elliott

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My serial number is not recognised on the upgrade page.

Serial number: 504****************





Edited by Reymund G.
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Reymund Oyong

Greetings @Alex Elliott

Thank you for reaching out to us through our Community Forums!

The serial number you provided here is a version 13 license and it is the latest version at this point. The online upgrade portal at https://www.gonitro.com/support/upgrade can only upgrade old serial numbers (version 12 and older) to version 13. 

Also, the version and build of your Nitro PDF Pro installation is currently the latest build (

Kind regards,

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