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Serial number not recognised on Upgrade Page


Alex Elliott
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Hi,

My serial number is not recognised on the upgrade page.

Serial number: 504****************

Version: 13.58.0.1180

 

 

 

Edited by Reymund G.
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  • Official Nitronaut

Greetings @Alex Elliott

Thank you for reaching out to us through our Community Forums!

The serial number you provided here is a version 13 license and it is the latest version at this point. The online upgrade portal at https://www.gonitro.com/support/upgrade can only upgrade old serial numbers (version 12 and older) to version 13. 

Also, the version and build of your Nitro PDF Pro installation is currently the latest build (13.58.0.1180)

Kind regards,

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