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Issue with the Activation Certificate


Karenia Brown
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Karenia Brown

I have Nitro Pro 13. I put the key, then pasted the code on the website, copied the code once the tab showed activated, pasted it on the app, and still not working. It displays this message:  "there was an issue with the activation certificate." click back if you do it manually and re-enter the activation certificate. 

It is not working. I've tried to submit a support request or open a ticket, but there's no way to do it. I've also tried to make a question, but the topic tab shows all options in light gray color, so I'm unable to select an option.   The only way to type is obviously through someone's else question. Please, help.  

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  • Official Nitronaut

Greetings @Karenia Brown

Thank you for reaching out to us through our Community Forums!

Please ensure that you have the latest build of Nitro PDF Pro 13 on your computer. This information can be located under the Help tab > About Nitro Pro. The latest build for version 13 is 13.58.0.1180 and the installer can be located from the following location: 

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. 

Once updated to this build, please try to activate again using your version 13 serial number. To activate, launch Nitro PDF Pro 13 then go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,

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  • 4 weeks later...

I am having this issue with version 13.58.0.1180. "Please Contact Support" only leads to this forum. 

My license search indicates: Serial Number-xxx, Version-13, Status-Active, Number of Activations-0, Number of Activations Allowed-2.

Instructions imply that "Deactivate" will help, it doesn't.

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  • Official Nitronaut
Allain Umailin

Hello @Darin,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro you are having issues activate?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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