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Activation Failing when attempting to move license


Tim Harrison
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Hi,

I disabled a license on one PC and tried to move it to a new PC.  When I try to use the installation ID on the site nitropdf.com/activation, I receive the notification “invalid ID.”  If I attempt to complete activation with my serial number, it fails with the error “-2: Error - Bad parameter.”

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  • Official Nitronaut

Greetings @Tim Harrison

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade. 

Alternatively, you can continue to use your license as long as you install the latest build of Nitro PDF Pro 12. 
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. 

You can find Nitro Pro 12 installer from the link below and activate it with your existing serial number.
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

To activate, open Nitro PDF Pro 12 then go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,

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