"You have reached the maximum number of installations allowed for this license"

[CLINTON LAIRD]

I recently acquired a new pc. As far as I know, I am allowed to have the same Nitro Pro V13 on two different devices. When I went to Help, it told me to deactivate Nitro from old device, download software to new device, then  activate. I still need to use Nitro on old device, but have an error message from Nitro Pro Activation Assistant:  "You have reached the maximum number of installations allowed for this license. Please deactivate Nitro Pro from another computer that has used this serial number, before attempting to activate again."

[Allain Umailin]

Hello @CLINTON LAIRD,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.