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Nitro Pro 11 cannot re-activate

David Spence

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My system crashed last week and MS had to re-install Win10. In doing so they wiped all my apps out.


I am trying to re-activate Nitro-pro 11 and when I download it and go to the About Tab is only gives me the option to Deactivate. When I try that by entering my ser. # I get a -24: Activation Error. The release I have acts sort of like a trial version. I have also gone to the support page and tried to enter my ser # and deactivate and it asks for which device I want to de-activate but it does not give any choices and says there are no activation's.

Currently I have it installed on a Surface Pro and it runs just fine.

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Allain Umailin

Hello @David Spence,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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