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Can't activate on a new computer


Jessie Greyvensteyn
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Jessie Greyvensteyn

Good day

I've switched to a new computer, but when I try to activate, it says my license number doesn't exist. When I follow the "activation" page on the Nitro Website there are no devices listed which I can "Deactivate" hence I'm stuck. Your assistance will be greatly appreciated!

Kind Regards

Jessie

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  • Official Nitronaut
Allain Umailin

Hello @Jessie Greyvensteyn,

Thank you for reaching out to us through our Community Forums!

Io further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • 3 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Jessie Greyvensteyn,

Thank you for the private message.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 10 serial number 234600-xxxxxx-561064:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq
 

Thank you for choosing Nitro and I hope this helps.

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  • 2 weeks later...

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