How to reactivate

[Harry Thorold]

My computer crashed, had to reset. I have an email with the lifetime user invoice, but cannot find the activation code. 
Help is incredibly hard to find on this website, almost deliberately opaque.

Can someone please inform me who to call/email in order to resolve this.

[Allain Umailin]

Hello @Harry Thorold,

Thank you for reaching out to us through our Community Forums!

In order to help you with your request, could you please provide a copy of the order invoice?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Harry Thorold,

Thank you for the private message.

To further assist you, kindly download and install Nitro Pro 13 using the installer from this page: https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504943-xxxxxx-320144 (complete key was sent privately)

Thank you for choosing Nitro and I hope this helps.

[Harry Thorold]

Thanks for this. I appreciate your help.

I can see the code in an email I got with your message.

However, just FYI when I try to access the message (despite being logged in) I get this response :
The page you are trying to access is not available to guests, but may be available if you sign in.

I then sign in, click on the message icon, and get sent back to the above. Clearly I am logged in as I can respond to your post, but cannot get a provate message. The site seems very buggy.

Thanks again.

[Allain Umailin]

Hello @Harry Thorold,

Thank you for this information and our sincere apologies for the inconvenience.

Could you please try logging in using a different browser? How did it go?