Nitro 12 - unable to activate after upgrading to Windows 11

[Jacky Hasrajani]

Dear Team

 

I need some assistance in activating Nitro Pro 12 after upgrading to Windows 11.

Trying to upgrade it does not recognize my serial number.

Trying to use the activation on Help menu, it provides a activation ID but I am unable to do anything to activate it.

[Allain Umailin]

Hello @Jacky Hasrajani,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Frank Beckers]

Hello,

I have the same problem with Nitro Pro 12.

The electronically controlled help functions for this problem do not help. Please assist!!!!

Frank.

[Allain Umailin]

Hello @Frank Beckers,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance.

To continue offering our customers the very best PDF tools, we have upgraded our servers and have shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-924874

Thank you for choosing Nitro and stay safe always!

[Frank Beckers]

Thanks for the reply.