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Nitro Pro Setup Wizard has failed


Lev Mirlas
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Hi, I am trying to install version 12, but when I run the wizard (nitro-pro12), I get the message:  Nitro Pro Setup Wizard has failed.

How can I install it?

 

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  • Official Nitronaut

Hello @Lev Mirlas

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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I found the solution from a post by a user who had the same problem.  Instead of using the .exe file from the download page, need to use the manual install image:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

All works now,

thanks

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  • 2 months later...
On 3/2/2022 at 10:44 AM, Leslie Villarin said:

Hello @Lev Mirlas

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

Hi:

I am interested in Nitro Pro for my business and would liek to do a trial, but when I try to install the software for Nitro Pro 13 I get the setup wizard has failed error. How do I get around that so I can install the software?  Thanks. 

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  • Official Nitronaut
Reymund G.

Hi @Ted Hoppe

Thank you for reaching out to us through our Community Forums!

Please try to install Nitro PDF Pro 13 (latest version) using the MSI Offline installer. Here's the download link:

64bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi
32bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 

If this is the first time you install the software on the Windows machine, it should run in trial period for 14 days after the installation.

Kind regards,

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