unable to reactivate

[Kerry21]

I've had my laptop repaired recently and nitro went back to trial mode, now it comes up with an error 24 code when I enter my serial number

[Leslie V]

Hello Kerry21,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Kerry21]

5 hours ago, Leslie Villarin said:

Hello Kerry21,

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

Hi thanks, my serial number is 234600-xxxxxx-019571

Edited March 2, 2022 by Allain Umailin

[Kerry21]

Any help with this please!!!

 

[Leslie V]

Hello @Kerry21

Your serial number is a version 10 serial number. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.