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Can't activate NITRO Pro 13


Loretta Ferguson

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Loretta Ferguson

The other day Nitro said my trial version expired.

I purchased a new license.  504928-xxxxxx-264789  My it tech informed me that we purchased Nitro on May 14, 2021  activation code 504970-xxxxxx-549594.  Some how the original version deactivated itself.  

NOW we can't get either license activated.  

NOTE: We downloaded a new install file yesterday 03/1/2022, and still no good

How do we get this fixed?

Original Order 504970-xxxxxx-549594 placed using email1@ameritech.net on 05/14/2021

New Order 504928-xxxxxx-264789 placed using email2@lmfsbs.com on 02/24/2022

Loretta Ferguson
Phone: 1-xxx-xxx-2852

 

Edited by Allain Umailin
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Allain Umailin

Hello @Loretta Ferguson,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I have sent you an email through a support case so please check your Inbox and your Spam/Junk folders.

Stay safe always!

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Loretta Ferguson

I have not received your email at email1@lmfsbs.com or email2@ameritech.net

I am waiting....Thanks.

 

Edited by Allain Umailin
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Allain Umailin

Hello @Loretta Ferguson,

I am glad you found the support case email message.

For proper case handling, kindly just respond to it.

Thank you for choosing Nitro and stay safe always!

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