Loretta Ferguson Posted March 2, 2022 Report Share Posted March 2, 2022 (edited) The other day Nitro said my trial version expired. I purchased a new license. 504928-xxxxxx-264789 My it tech informed me that we purchased Nitro on May 14, 2021 activation code 504970-xxxxxx-549594. Some how the original version deactivated itself. NOW we can't get either license activated. NOTE: We downloaded a new install file yesterday 03/1/2022, and still no good How do we get this fixed? Original Order 504970-xxxxxx-549594 placed using email1@ameritech.net on 05/14/2021 New Order 504928-xxxxxx-264789 placed using email2@lmfsbs.com on 02/24/2022 Loretta Ferguson Phone: 1-xxx-xxx-2852 Edited March 2, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 2, 2022 Official Nitronaut Report Share Posted March 2, 2022 Hello @Loretta Ferguson, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I have sent you an email through a support case so please check your Inbox and your Spam/Junk folders. Stay safe always! Link to comment Share on other sites More sharing options...
Loretta Ferguson Posted March 3, 2022 Author Report Share Posted March 3, 2022 (edited) I have not received your email at email1@lmfsbs.com or email2@ameritech.net I am waiting....Thanks. Edited March 3, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Loretta Ferguson Posted March 3, 2022 Author Report Share Posted March 3, 2022 I found the email! Thanks and I will let you know if I can get it resolved.... Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 3, 2022 Official Nitronaut Report Share Posted March 3, 2022 Hello @Loretta Ferguson, I am glad you found the support case email message. For proper case handling, kindly just respond to it. Thank you for choosing Nitro and stay safe always! Link to comment Share on other sites More sharing options...
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