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Can't deactivate Nitro 10.5.9.9


Erik De Wilde
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Erik De Wilde

Hi,

I tried to deactivate Nitro, but keep getting an error message.

How do I deactivate the license to install it on a new pc?

My serial nr.:  234*****6318495017

Many thanksè

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  • Official Nitronaut
Allain Umailin

Hello @Erik De Wilde,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation / deactivation performance and to further assist you, could you please provide the serial number of your Nitro Pro 10? This matters because our business installers are different from the online ones.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @Erik De Wilde,

Thank you for the private message.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues deactivating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 23460x-xxxxxx-495017:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

With regard to any error code when deactivating on the old machine, you may just uninstall it through Control Panel\Programs\Programs and Features.

Thank you for choosing Nitro and I hope this helps.

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