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Nitro Doesn't open


Arlin Morales
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Arlin Morales

I have a licensed Nitro Pro 13, product, but suddenly it does not open, like is crashing. Can't find a human here who can help me with that. 

I have already uninstall and reinstalled the product twice, did not work.

Any clues?

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  • Official Nitronaut
Allain Umailin

Hello @Arlin Morales,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.58.0.1180) or you can go to Control Panel > Programs and Features.

Lastly, any changes you are aware of before this happened (e.g. Windows Updates)?

Thank you very much in advance and I am looking forward to hearing back from you. 

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