VIP Access Renewal

[Richard Wolfe]

Good morning,

I just noticed that I did not receive a reminder for the renewal of my VIP Access subscription, where can I renew it? Is there any special action I should take?

Thank you for your help!

[Allain Umailin]

Hello @Richard Wolfe,

Thank you for reaching out to us through our Community Forums!

At this time, our product team has discontinued the Nitro VIP access program which is why you did not receive a renewal email reminder. 

For you kind information, your license is still good and support is still available through our community forum at https://community.gonitro.com/ 

Thank you for your understanding and our sincere apologies for the inconvenience.

[Richard Wolfe]

Thank you for letting me know.

So I assume it is not possible to receive a discounted upgrade to a newer version if I have a perpetual license anymore?

Is that still possible or I would need to have the monthly subscription for that?

Thank you!

[Allain Umailin]

Hello @Richard Wolfe,

Upon the release of our next version, Nitro PDF Pro 14 (no ETA yet), all you have to do is visit our Upgrade Portal https://www.gonitro.com/support/upgrade and enter your serial number to avail our discounted rate.

Thank you for choosing Nitro and I hope this helps.