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Activate Nitro Pro 8 after harddrive replacement


Cote Business Systems
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Cote Business Systems

I had a harddrive crash and am having to reinstall all my software.  I have a copy of the Nitro8 installer from my original installation, but when I run it and try to activate it - I am being prompted for a serial number AND an activation certificate.   I have checking on the Nitro website and with my serial number I am able to confirm that my license is already deactivated.  The instructions show that I only have to enter a serial number to activate,  but the prompt is also asking for an activation certificate - where do I get this from? Thanks

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  • Official Nitronaut

Hi @Cote Business Systems

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any new activation or deactivation attempts on these versions will no longer work

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
To upgrade to Nitro Pro 13, please visit our Upgrade page - https://www.gonitro.com/support/upgrade. 

Alternatively, you can continue to use your existing serial number as long as you install the latest build of Nitro PDF Pro 12 which is 12.16.9.574
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. 

You can find Nitro Pro 12.16.9.574 installer from the link below and activate it with your existing serial number. 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

 

Kind regards,

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  • 4 months later...
David Burton

Isn't this just like stealing a product we purchased?  If you want to delete your registration server you need to provide an alternate means of re-activating our purchased product like all other SW companies I have old SW from have done.  Very unhappy customer.  Won't be using your products again if this is how you treat your customers.

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David Burton

Though I have searched on this before this time I found an obscure reference that ver8 SN's had been updated to work for ver 12.  I tried this and it worked.  Thank you and sorry for the harshness of my previous comment.

David B

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