Problem activate licence

[TROUSSE PHILIPPE]

We had a hard drive crash of a machine from our client BEL.
I can't deactivate the license to be able to reinstall could you help me?
Good for you,

Good evening,

Philippe

S.A. ORDI.COM

0032495574946

Serial Number	23460x-xxxxxx-x491405
Version	12
Status	Active
Number of Activations	0
Number of Activations Allowed	2

Edited March 9, 2022 by Allain Umailin

[Allain Umailin]

Hello @TROUSSE PHILIPPE,

Thank you for reaching out to us through our Community Forums!

To continue offering our customers the very best PDF tools, we have upgraded our servers and have shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and stay safe always!