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Multiple Licenses Pro 12 + 13 Unable to log into Nitro Sign

culver Equipment

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culver Equipment

I recently took over as the IT Specialist for a company who has 4 Nitro 12 Pro Licenses and 2 Nitro 13 Pro Licenses. The problem we are having is that due to position changes in the company the login information for Nitro Sign associated to the licenses is not available or documented. We have been able to move the licenses over to the new users on Nitro Pro for the application, but for logging the user into nitro sign we do not know the login information that the license is tied to. 

Ideally we would like to move all of our licenses to the nitro admin center so the IT department and manage licenses there, we are also looking at adding a few additional licenses but need to get this sorted fist.


Please advise.

Edited by culver Equipment
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Allain Umailin

Hello @culver Equipment,

Thank you for reaching out to us through our Community Forums!

Before anything else, it is worth to mention that Nitro Pro licenses are NOT in anyway tied to Nitro Sign credentials of previous program users.

Additionally, Nitro Sign is an online e-singing and document collaboration platform and everyone can sign up for a free account here: https://cloud.gonitro.com


In regard to the current status of your licenses,  could you please provide their serial numbers?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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