When I click "Activate," the site won't load

[Andrea Goldman]

Allain,

I had the error 401 and followed all of the steps you advised in another post.  I am now trying to activate the version of NitroPro 12 that you said to download and when I click "Activate," the site won't load.  I have tried numerous times.  I have a serial number 234601-xxxxxx-486437, but the activation link isn't working?

What should I do?  The version of NitroPro is 12.16.3.574

Email: agoldman@goldmanlg.com

Edited March 10, 2022 by Allain Umailin

[Allain Umailin]

Hello @Andrea Goldman,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 9 serial number 234601-xxxxxx-486437:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.