Re-activation of Nitro Pro 12 via Activation Portal

[Iva Matijević]

Hello, I have the same problem. I changed the laptop and I tried to solve it by going to your website, where it says once I click deactivate I will be able to reactivate, but am getting the message 'Please select devices to deactivate' and do not know what to do. Kindly help.

Thanks, Iva

My serial number is 234601-xxxxxx-906790

 

 

Edited March 10, 2022 by Allain Umailin

[Allain Umailin]

Hello @Iva Matijević,

Thank you for reaching out to us through our Community Forums!

For your kind information, our Activation Portal is only used for deactivating previous activations.

However if there is nothing to release, this is because of old activation servers that have been shut down. 

To further assist you in reinstalling your program, please refer to these steps:

1. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

2. Download and install Nitro Pro 12.16.9.574 using the installer from this page:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the "Nitro Pro Wizard has failed" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-xxxxxx-906790

Thank you for choosing Nitro and I hope this helps.