Jump to content

Uninstalled and now can't activate with serial number

Caitriona Murtagh

Recommended Posts

Caitriona Murtagh

Hi Nitro
I purchased Nitro Pro on 7 July 2018.
Now can't use the serial code to activate the software any longer. When I try to enter it, it says the serial code does not exist.
Also can't raise a ticket using 'activate'. When I search for the serial number, the number is found, but screen prompts tell me to select a device to deactivate. 
But no devices are listed for me to select to de-activate.

Link to comment
Share on other sites

  • Official Nitronaut

Hello @Caitriona Murtagh

Thank you for your message - I can help you out.

Sounds like version 13 is installed. Kindly uninstall. The serial number you purchased will only work if you have version 12 installed.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

Link to comment
Share on other sites

  • 2 weeks later...
Eloise Griffin


I have a similar problem. I bought Nitro Pro in 2019. I have a new work computer and I am having trouble downloading Nitro. I get a pop up box asking if I allow Nitro to make changes to my computer. To select yes I am asked for a username and password which I do not know. So I can't get past this stage.

Can you help with this?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.