Barry Stevens Posted March 14, 2022 Report Share Posted March 14, 2022 Hi, I have been running V11 on my Windows 10 (64bit) desktop which has had to be rebuilt. My techie managed to pretty much replicate everything that I had on the old box with the exception of Nitro. V10 and 11 were on the new hard drive but not activated. I downloaded the SetUp Wizard for V11 and it has installed ..... but as a Trial Version. I have my V11 Serial Number and have worked my way through the Activation process as provided in the app but the link provided www.nitropdf.com/activation does not work. Can you assist with activation please. Many thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 14, 2022 Official Nitronaut Report Share Posted March 14, 2022 Hi @Barry Stevens Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. However, your license was reset and transferred to our new activation server and will now work with the current build of Nitro Pro 12. To continue on using your license, please install the latest build of Nitro PDF Pro 12 (12.16.9.574). The installer can be located from the link below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. Once installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. If you are interested to upgrade your license to the latest version with a discounted price, you can do the upgrade through our online upgrade portal at https://www.gonitro.com/support/upgrade. The Nitro PDF Pro 13 comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Kind regards, Link to comment Share on other sites More sharing options...
Cynthia Stanley Posted March 15, 2022 Report Share Posted March 15, 2022 Hello I have uninstalled old nitro pro and installed Nitro PDF Pro 13. I have paid for activation tonight and although i have entered license number, I continue to get an expired plan on my account. This is not allowing me to send a time sensitive document to have signed. Can anyone assist? Link to comment Share on other sites More sharing options...
Graeme Glenn Posted March 15, 2022 Report Share Posted March 15, 2022 13 hours ago, Reymund G. said: Hi @Barry Stevens Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work. However, your license was reset and transferred to our new activation server and will now work with the current build of Nitro Pro 12. To continue on using your license, please install the latest build of Nitro PDF Pro 12 (12.16.9.574). The installer can be located from the link below: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. Once installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. If you are interested to upgrade your license to the latest version with a discounted price, you can do the upgrade through our online upgrade portal at https://www.gonitro.com/support/upgrade. The Nitro PDF Pro 13 comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Kind regards, My NitroPro 12 Install is suddenly showing expired, and it doesn't connect to the license server and I don't seem to be able to get a link to do it manually. What do I do? Link to comment Share on other sites More sharing options...
Barry Stevens Posted March 15, 2022 Author Report Share Posted March 15, 2022 Thanks Raymund. All good and up and running. I will certainly have a look at 13 when I get a chance. Cheers Barry Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 15, 2022 Official Nitronaut Report Share Posted March 15, 2022 Hi @Graeme Glenn Thank you for reaching out to us through our Community Forums! Please update your Nitro Pro 12 installation to the latest build which is 12.16.9.574 so you can proceed with the activation. The installer can be located at https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. After installing Nitro Pro 12.16.9.574, activate it using your version 12 serial number. The activation can be done by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 15, 2022 Official Nitronaut Report Share Posted March 15, 2022 Hi @Cynthia Stanley Thank you for reaching out to us through our Community Forums! Please try to logout then login again using your Nitro Sign account then proceed with the signature request. Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now