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Unable to deactivate Nitro Pro License via portal


Vikas Sharma
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Vikas Sharma

Hi there, I have Nitro Pro 12, with a licence for 2 machines. Both licences have stopped working. I attempted to deactiveate the licences via the nitro web portal, however I am not getting anywhere. I just keep getting a pop up box saying please choose licences to deactivate.

Thanks for your help

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  • Official Nitronaut

Hello Vikas,

Thank you for your message - I can help you out.

I have manually deactivated the activations on our end.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can activate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number,

I hope this helps. Let me know if you require anything else.
 

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