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Transfer Nitro Pro v12 to new PC


Robert Belon
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  • Official Nitronaut

Hi @Robert Belon

Thank you for reaching out to us through our Community Forums!

In checking your information, I can see that you have a version 13 serial number. You can simply activate the software by going to the Help tab > About Nitro Pro > Activate then entering your serial number. If the activation is redirecting you to a manual activation, please update your installation to the latest build of Nitro PDF Pro 13 (13.58.0.1180)

The installer can be located here: https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. 

Kind regards,

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Robert Belon

Well I have Nitro Pro v13 for my office use. However this issue is for a customer I support. They have ver. 12 as I indicated. And are getting the error when activating as I also indicated.

Bob

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  • Official Nitronaut

Hi Bob, 

Thanks for confirming that.

In that case, please ensure that their Nitro PDF Pro 12 is on the latest build which is 12.16.9.574. The installer can also be located here https://www.gonitro.com/product-details/downloads but you need to click the 'Download Nitro Pro 12' link instead.

After updated, simply activate Nitro PDF Pro 12 using the workflow (Help tab > About Nitro Pro > Activate. Enter the serial number then click Activate)

Kind regards,

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Robert Belon

I have now downloaded the version 13 installer and tried to install on two PC's geographically different locations and get the same error, installer loads then during the download it stays at 0% and times out with a network error. The users can browse the Internet, print, send/receive email and do all the things they normally do, so networking is good to go. I am accessing them remotely, so i know they are on working networks. One is here in Florida and the other is in Arizona. One a corporate network, the other is a personal network. Are you having issues with your installers? 

Regards,
Robert Belon

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  • Official Nitronaut

Hi @Robert Belon,

If this is happening on the .exe installer of Nitro PDF Pro 13, please try to install using the MSI offline installer. Here's the link to the Nitro PDF Pro 13 offline installer:

64bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 
32bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi

Kind regards,

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  • Official Nitronaut

Hi @Robert Belon

I appreciate the update. Regarding the MSI installer for version 12 build 12.16.9.574, please see below:

32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

If nothing happens when you click the link, simply copy the URL then paste it on the address bar of your web browser then click Enter. This will prompt you to download and save the installer. 

Kind regards,

Edited by Reymund G.
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