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Document sent out for signing now showing blank pages


Danielle Green
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Danielle Green

I have a document that has been sent to 48 different people for signing via nitrosign, however when I and signers open the document some pages are showing as blank so signer's cannot see what they are signing. When I download the document to PDF or convert to word the document shows correctly, it just appears to be in the web browser pages are showing blank.

How do I fix this? It is causing issues for our signers as they obviously don't want to sign if they cannot see what they are signing.

 

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  • 2 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Danielle Green,

Thank you for reaching out to us through our Community Forums!

Is the same issue present when your signers open the PDF file using other browsers?

Thank you very much in advance and I am looking forward to hearing back from you.

 

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