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Lost Serial No


Trevor Brunwin
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Trevor Brunwin

Please help.  I purchased a lifetime licence for Nitro Pro 13 on 21 April 2021.  Last weekend I had a hard disk crash and had to reinstall the operating system and software.  I have lost my Serial Number.  I tried to email but could only get an automated response..  I am loath to pay for a new licence. Please help. 

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Allain Umailin

Hello @Trevor Brunwin,

Thank you for reaching out to us through our Community Forums!

If you have not yet installed Nitro PDF Pro 13, please download the installer from this page:

https://www.gonitro.com/nps/product-details/downloads

If you are getting the "Nitro Pro Wizard has failed" ("Something is blocking Nitro from proceeding Error occurred when resolving resource") message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"


After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number that I sent you privately.

Thank you for choosing Nitro and I hope this helps.

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