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Nitro will not open documents - Error code: 0x40000029


Lori Sanchez
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Lori Sanchez

I have had Nitro for a couple of years, and now all of a sudden my Nitro will not open or preview most documents.  I get an error that states The document could not be opened,  Please contact Nitro Support for assistance.  Error code: 0x40000029.

I have to open all my PDF documents in Adobe, then print it to PDF, for Nitro to be able to open or preview it.  This seems very redundant and time consuming.    Can you please help me fix it so I don't have to switch over to Adobe Pro?

Edited by Lori Sanchez
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  • Allain Umailin changed the title to Nitro will not open documents - Error code: 0x40000029
  • Official Nitronaut
Allain Umailin

Hello @Lori Sanchez,

Thank you for reaching out to us through our Community Forums!

I understand that you are getting the error code 0x40000029 when opening a PDF document in Nitro PDF Pro. This issue has been resolved in the latest build of Nitro PDF Pro which is 13.58.0.1180. 

Please update your installation to that build by downloading the installer from the following location: 

https://www.gonitro.com/product-details/downloads - Click the 'Download Nitro Pro 13' link.  

To update, simply run the installer and it will automatically update your installation to the latest build. 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

When done, verify it by going to the Help tab > About Nitro Pro. Once confirmed that your installation is on 13.58.0.1180, please try top open again the document. 

Thank you for choosing Nitro and I hope this helps.

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