Nitro Pro 13 deactivation/reactivation

[Royce Thomson]

Hello, I am trying to activate my Nitro Pro 13 license on a new computer, but I am not sure where I can obtain the full serial to activate it on my new computer. When I go to deactivate on the  old PC, it gives my some numbers then XXXX for the rest of the digits. Where can I obtain this information to use on my new device? 

Thank you

[Allain Umailin]

Hello @Royce Thomson,

Thank you for reaching out to us through our Community Forums!

I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro
-A copy of the order invoice.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Royce Thomson,

Thank you for the private messages.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-749521:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

[Royce Thomson]

Hello,

When I attempted to activate the Nitro Pro 12 installation with the serial number from Nitro Pro 11 I got the error that is shown in this screenshot. 

Thank you for your assistance

[Allain Umailin]

Hello @Royce Thomson,

Could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (for180 OR 12.XX.X.XXX, e.g. 12.16.9.574)?

The same information is available by going to Control Panel > Programs and Features.

[Anne-Laure Delpech]

Thanks Allain. I was able to activate NitroPro 12 on a new computer after I deactivated Nitro Pro on a previous computer.