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Upgrade from Nitro Pro 9 to latest vesrion


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Hi Team,

I currently have Nitro Pro 9 on my machine with a serial number ( I can see the serial number when I click on Help->About Nitro Pro). I would like to upgrade it to newer version. When I click on check for updates, it throws error "problem connecting to update server". I did go through the forum on similar threads, where it was recommended to install v12 first and use the serial number to activate and then upgrade it to  v13. While doing so the serial number is not being accepted for v12 activation. Kindly help.

Thanks Jay

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Allain Umailin

Hello @jcmj,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 9?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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