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Serial will not validate

John Clark

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A machine in my office is on version 13.33.2 of Nitro Pro. There is a slightly newer version, and so I tried to update. The software advised that I go online to do that, and so I did, but when I entered the serial number, your site indicated that the number could not be validated. The serial begins 504993....  18 digits in total.  I also have the very long validation code, but I don't want to put that information in an open communication.

How can we solve this problem?  I need to be certain that my license for 13 is registered with Nitro. 





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Allain Umailin

Hello @John Clark

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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