Julien SAINT-MAXENT Posted March 24, 2022 Report Share Posted March 24, 2022 Dear Nitro Team, I have the same issue with the activation of the Version 12 Key... The Activate options want me to get an activation certificate and the link does not work ( www.nitropro.com/activation/ ) On the next stage I am asked to enter the serial number but also the activation certificate, but I didn't have that Is there another way to activate version 12 ? thanks 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 25, 2022 Official Nitronaut Report Share Posted March 25, 2022 Hello @Julien SAINT-MAXENT, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 5, 2022 Official Nitronaut Report Share Posted April 5, 2022 Hello @Julien SAINT-MAXENT, Thank you for the private message. We want to make you aware of the change to your product that may affect its activation performance. To continue offering our customers the very best PDF tools, we have upgraded our servers and have shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. Then install Nitro Pro 12.16.9.574 by using the below offline MSI packages: English: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi French: x32 http://install.nitropdf.com/professional_12169574/fr/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/fr/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-303292 Thank you for choosing Nitro and stay safe always! Link to comment Share on other sites More sharing options...
Julien SAINT-MAXENT Posted April 8, 2022 Author Report Share Posted April 8, 2022 On 4/5/2022 at 9:53 PM, Allain Umailin said: Hello @Julien SAINT-MAXENT, Thank you for the private message. We want to make you aware of the change to your product that may affect its activation performance. To continue offering our customers the very best PDF tools, we have upgraded our servers and have shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. Then install Nitro Pro 12.16.9.574 by using the below offline MSI packages: English: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi French: x32 http://install.nitropdf.com/professional_12169574/fr/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/fr/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-303292 Thank you for choosing Nitro and stay safe always! Thanks you a lot Allain, it worked like a charm Have a good day:! Link to comment Share on other sites More sharing options...
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