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can not activate nitro pro 10


viktor slisenko
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viktor slisenko

I just have upgraded my pc with new windows install.

I have been using pro 10 for last 5 years with out any problems or concerns, now can not get this to work on my new pc.

I can not even submit a ticket it says my serial is invalid

not really looking to pay for newest version, just looking for a working version

thanks

Edited by Allain Umailin
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  • Official Nitronaut
Allain Umailin

Hello @viktor slisenko,

Thank you for reaching out to us through our Community Forums!

Our Activation Portal is not recognizing its serial number because it does not follow the correct format which should be 23460x-xxxxxx-xxxxxx

Did you purchase your Nitro Pro 10 from a retail store or a reseller?

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @viktor slisenko,

Did you purchase your program from Indigo Software, an Amazon/eBay seller, or from The Soft Coffee? 

If yes, could you please share the email message or the invoice they have sent you after purchasing?

Otherwise, where did you purchase it, and did they just send you an email to ask first for the software's installation ID before providing the serial number?

Thank you and I am looking forward to hearing back from you soon. 

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Allain Umailin

Hello @viktor slisenko,

This eBay seller is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server.

When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. 

Similar reports from a few users also shared that they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server.

Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number.  

My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server.

You may reach out to eBay Customer Service to report this fraudulent seller.

If you are interested in purchasing 'Nitro PDF Pro' from our website, kindly visit https://www.gonitro.com/pricing 

Good luck!

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