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Nitro Sign says Expired Plan

Sheri Cooper

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Sheri Cooper

I have eight licenses for NitroPro with NitroSign, bought via six at original purchase and two later on. Seven work fine, and one user of the original six licenses has "Expired Plan" showing and she cannot use her paid product.

How can I have her account set correctly to allow using NitroSign?

Thank you!

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  • Official Nitronaut
Allain Umailin

Hello @Sheri Cooper,

Thank you for reaching out to us through our Community Forums!

Could you please send me over the affected Nitro Sign email addresses so I can log into our cloud server to check their status?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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