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Error 401


Gene Mack
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Gene Mack

I have Nitro Pro 12. When I log in and when i open a file while logged in I receive this message: An error has occurred within our system. Please try again or contact support if this error persists (Error 401). I  could not find where to contact 'support' so I am trying here. If anyone can help I would appreciate it greatly.

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Allain Umailin

Hello @Gene Mack,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign.

If the error re-occurs after few days, please provide a screenshot of your 'About Nitro Pro' window under Help tab.

This window should show the exact build of the program and its serial number (format is 12.XX.X.XXX, e.g. 12.16.9.574). 

Thank you very much in advance and I am looking forward to hearing back from you.

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