Upgrading from 12 Install Failure

[ScottNJ1]

I am trying to upgrade from Nitro Pro 12 to 13 after paying for the upgrade license.  I follow the link sent to me by email to install 13 but am getting the following error: Nitro Pro Setup Wizard has failed.  How do I get assistance in fixing the issue?

[Reymund Oyong]

Greetings @ScottNJ1 ,

Thank you for reaching out to us through our Community Forums!

Please try to install Nitro PDF Pro 13 using the offline MSI installer. Here's the direct download links to the installer:

64bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi
32bit - https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 

If nothing happens when you click the link, please copy the URL then paste it on the address bar of your web browser then click enter. This should prompt you to download the installer. 

Once installed, you can activate Nitro PDF Pro 13 using your version 13 serial number. 
To activate, go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,