Larry Pope Posted March 31, 2022 Report Share Posted March 31, 2022 I am trying to activate Nitro Pro 12 with an existing serial number, but am receiving a message that says "The serial number entered does not exist". I have just started in my position and know that this serial number was used to activate Nitro Pro for the person previously in this position. I am using the most recent build of Nitro Pro 12 (12.16.9.574). Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 31, 2022 Official Nitronaut Report Share Posted March 31, 2022 Greetings @Larry Pope Thank you for reaching out to us through our Community Forums! Could you please provide the serial number you are using to activate the software? Also, the Nitro Pro 12.16.9.574, did you locate this under the Help tab > About Nitro Pro of the software? Kind regards, Link to comment Share on other sites More sharing options...
Larry Pope Posted April 12, 2022 Author Report Share Posted April 12, 2022 (edited) Hi @Reymund G. My serial number is 234***-******-******. Yes, Help > About Nitro Pro is where I found my version info. Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 12, 2022 Official Nitronaut Report Share Posted April 12, 2022 (edited) Hi @Larry Pope, In checking the serial number you provided, it appears to be invalid. You can confirm this through our Activation Portal at https://licenses.gonitro.com/prd/portal Please reach out to the person who purchased this license to verify the correct serial number. Kind regards, Edited April 12, 2022 by Reymund G. Rephrased Link to comment Share on other sites More sharing options...
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