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Problem with NITRO PDF CREATOR


LACOUR VALERIE
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LACOUR VALERIE

Hello,

We have updated NITRO PDF yesterday after problems with signature. Today, we have an error issue when we want to print with NITRO PDF CREATOR : conversion cancelled.

wir4.png

We have tried to reinstallate but we have always the same message.

vtc6.png

Thanks for your help.

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  • Official Nitronaut
Leslie V

Hello @LACOUR VALERIE

Thanks for reaching out to us!

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://downloads.gonitro.com/professional_13.58.0.1180/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 13.58.0.1180 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! Please let me know how that goes.
 

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LACOUR VALERIE

Hello,

Thanks for your answer. 

I followed the different steps of the procedure. Now, the document arrives in the printer, but the conversion is canceled anyway.

j74v.png

Thanks for your help.

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Leslie V

Hello Lacour,

So that we can troubleshoot the problem, please provide me with the following:

- What Operating System you are using
- The file you are working on so we can test
- Your specific step by step workflow so we can replicate this on our end

I look forward to your response.
 

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LACOUR VALERIE

Hello,

- What Operating System you are using : Windows Server 2012
jiu6.jpg

- The file you are working on so we can test : usually my colleagues use the virtual printer from their work software "Sylae"
n9se.jpg

Personally, I did my tests with the various documents offered when opening the software : %AppData\Roaming\Nitro\Pro\13\Content\workflows% or with Office Word.

- Your specific step by step workflow so we can replicate this on our end : File - Print - Nitro PDF CREATOR -> Save As -> Savewhgx.jpg

0an3.jpg

okfg.jpg

Thanks for your help, have a great day.

Valérie

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  • Official Nitronaut
Leslie V

Hello Valérie,

I created a support ticket so we can troubleshoot the problem with you directly.

Cheers!

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  • 2 months later...
LACOUR VALERIE

Hello,

We have crash issues again with e-signed PDF.

We had uninstalled and cleaned the system before reinstalling Nitro via a link sent by support.

But the problem starts again.

Thanks for your help.

Valérie

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