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Tricia Van Nus

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Tricia Van Nus


Had NP10 working well - then laptop crash (not unusual)
Started to think that I had better upgrade, and went to the upgrade area, put in the serial number that I had (Nitro Pro 10 serial number: **)

Then it showed me:
"Thank you for your submission. This Nitro PDF Pro serial has already been upgraded and you are currently operating on our most recent version, Nitro PDF Pro 13."What the!  I did download the 13 software and it was running in trial mode.
Now it seems I am doomed to pay full retail as the upgrade says I have already upgraded - I'm lost.  Help

Edited by Reymund G.
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  • Official Nitronaut

Hello Tricia,

Thank you for your message – I’m happy to assist you.

I sent you a direct message with your Nitro Pro 13 serial number. 

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial.

I hope this helps. Let me know if you require anything else.

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