Nitro closes when printing some documents

[Alex Cooney]

Running Nitro 12.16.9.574, Printer is a Kyocera Taskalfa 3252, WIndows 10 64Bit

Was working OK until recently, but now when printing some documents, you will click print, then percentage counter window will appear at 1%, then after a few seconds either the document will close & Nitro will stay open, or sometimes Nitro will close altogether. Nothing prints, nothing in the print queue, no error message

Have tried reinstalling Nitro, Windows updates

Some documents print OK. No apparent pattern as to file size, page count, or age of document, but it does only seem to fail for higher quality documents. Possibly ones that have been Saved as PDF, as they seem to be text quality, rather than scanned & saved images

The same documents will print on other machines running Nitro, but unsure of the version on those ones

[Allain Umailin]

Hello @Alex Cooney,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Alex Cooney]

@Allain Umailin I've sent the SN as requested, thanks