Blank pages in Nitro 13

[Hester Hoekstra]

When we open scanned documents in Nitro 13 we only see blank pages. When we use Nitro 12 the pages are displayed correctly. We have 5 users that use Nitro 13 and they all experience the same problem. 

[Allain Umailin]

Hello @Hester Hoekstra,

Thank you for reaching out to us through our Community Forums!

In order to further investigate this issue, could you please provide the following?:

-The serial number of the Nitro PDF Pro 13. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.

-Build of Nitro Pro are your users are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.58.0.118) or you can go to Control Panel > Programs and Features.

-If it's just with specific ones, how were they created and what software was used?

-Send us a few sample files (with sensitive information extracted) by sending me a private message so we can perform some tests on our end.

Thank you very much in advance and I am looking forward to hearing back from you.

[Allain Umailin]

Hello @Hester Hoekstra,

Thank you for the private message.

Since your users are still working with an older build, we highly recommend updating using below offline English MSI installers for Nitro PDF Pro 13.58.0.1180:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

When done, verify it by going to the Help tab > About Nitro Pro. Once confirmed that your installation is on 13.58.0.1180, please try to open again your documents.

Thank you for choosing Nitro and I hope this helps.

[Hester Hoekstra]

Hello @Allain Umailin,

Thank you for the suggestions! We updated Nitro Pro and it looks as if the problem is solved. 

Kind regards, 

Hester Hoekstra