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won't re-activate on new computer!!


Jasmine Buck

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Jasmine Buck

If I type https://nitropdf.com/activation in the browser, then I get to the 'Activation Certificate' section but when I put in the installation ID and the serial number I get an 'Invalid Data' error.  

I've tried the deactivation section on the support page too.  Nothing works, please advise.

This is for Nitro Pro 12!

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  • Official Nitronaut
Allain Umailin

Hello @Jasmine Buck,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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