Ronald LaBellarte Posted April 14, 2022 Report Share Posted April 14, 2022 (edited) When I tried to transfer my license it failed. License code not found either. 134807-xxxxxx-582541 Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 15, 2022 Official Nitronaut Report Share Posted April 15, 2022 Hello @Ronald LaBellarte, Thank you for reaching out to us through our Community Forums! Did you purchase your program from Indigo Software, an Amazon/eBay seller, or from The Soft Coffee? If yes, could you please share the email message or the invoice they have sent you after purchasing? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Otherwise, where did you purchase it, and did they just send you an email to ask first for the software's installation ID before providing the serial number? Thank you and I am looking forward to hearing back from you soon. Link to comment Share on other sites More sharing options...
Ronald LaBellarte Posted April 15, 2022 Author Report Share Posted April 15, 2022 I purchased it through an eBay seller. I bought 2 licenses for 2 PCs and want to transfer 1 for sure, maybe the other as well. I will send a copy to you privately. Thank you so much with your help with this. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 15, 2022 Official Nitronaut Report Share Posted April 15, 2022 Hello @Ronald LaBellarte, Thank you for the private message. The eBay seller is not an authorized Nitro re-seller and the serial number they sold to you seems to be a cracked version, this is the reason why that serial number do not exist in our system, Nitro's licensing server. When you purchase a Nitro Pro license from a legit re-seller or directly from Nitro, you will automatically receive a serial number. Similar reports from a few users also shared that they asked first for the software's installation ID before providing the serial number then instructed you to manually activate the software that did not go through our licensing server. Legit and authorized re-sellers ( https://www.gonitro.com/partners ) will not ask for the installation ID before providing a serial number. My apologies but Nitro Support cannot assist you further due to a serial number that do not exist in our licensing server. You may reach out to eBay's Customer Service to report this fraudulent seller. If you are interested in purchasing 'Nitro PDF Pro' from our website, kindly visit https://www.gonitro.com/pricing#nitro-pdf-pro Thank you and good luck! Link to comment Share on other sites More sharing options...
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