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Need help with reactivating Nitro Pro


Dhayanesh Velusamy

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Dhayanesh Velusamy

I deactivated my license on my old laptop and am trying to activate it in my new device. When I entered the number I get "serial number does not exist....".

It still shows up as active in the portal.

Edited by Dhayanesh Velusamy
clarification
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Allain Umailin

Hello @Dhayanesh Velusamy,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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