Ilene Kurtzman Posted April 22, 2022 Report Share Posted April 22, 2022 When I opened a document NitroPro recently, I received a message that my trial was over but I was not on a trial and had purchased the license. So I re-entered the serial key and was able to open documents again, however every time it opens, I get a message that "Error 401" has occurred and if it persists, that I should contact support. It has been persisting. Also, edits that I make on documents via Nitro are not recognized and will not print. Please help! Thank you, Ilene Link to comment Share on other sites More sharing options...
Ilene Kurtzman Posted April 22, 2022 Author Report Share Posted April 22, 2022 I am using Nitro Pro 13.2.6.26. When I opened a document Nitro Pro recently, I received a message that my trial was over but I was not on a trial and had purchased the license a while a go. So I re-entered the serial key and was able to open documents again, however every time it opens, I get a message that "Error 401" has occurred and if it persists, that I should contact support. It has been persisting. Also, edits that I make on documents via Nitro are not recognized and will not print. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 25, 2022 Official Nitronaut Report Share Posted April 25, 2022 Hello @Ilene Kurtzman Thanks for reaching out to us! I am happy to assist you. Please get the latestversion 13 (version 13.58.0.1180) installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial. I hope this helps. Please let me know if you continue to get that error message after the update. Link to comment Share on other sites More sharing options...
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