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Nitro Pro reverted to "Trial" mode


Bud Ashlock
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Bud Ashlock

Hello,

Originally, I bought Nitro Pro v10, but had trouble installing it on my machine. Because of some specialized manufacturing software used by my company, my computer's OS  is still WinXP.

After going back and forth with Nitro Technical Support (who were great, btw), they determined that v10 would not work with XP. Instead, they sent me a link and new serial number for v9. I installed this, no problem. This is what I have used - happily - until the other day. When I opened Nitro Pro, I was greeted with an "Expired Trial" message, along with links to "Buy Licenses", etc. Now, I am no longer able to use the features I need in Nitro Pro 9. I attempted to reactivate, but to no avail.

Please help!!

- Bud

Edited by Bud Ashlock
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Allain Umailin

Hello @Bud Ashlock,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 9 serial number 234602-xxxxxx-646673:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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Daniel Andre
On 4/28/2022 at 8:39 PM, Allain Umailin said:

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

Thank you for your help. That worked for me!

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