Reactivation of Nitro on new laptop

[Lukasz Owczarek]

Hi,

I have recently changed my laptop and would like to re-activate the Nitro Pro v9 license I had on my old laptop. I cannot unfortunately do that. When I type in my license number on the support center tab, I get an information that I have 2 activations allowed, and number of activations is 0. And when I want to deactivate the license there, the pop up window appears with "please select devices to deactivate", but I cannot select any. Can you please help?

Thanks!

 

[Leslie V]

Hello @Lukasz Owczarek

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Lukasz Owczarek]

Hello Leslie,

I have purchased the license from a different email account. My serial number is the following: 2**. I guess you will not make it visible for all users on the forum?

Thank you

Edited June 14, 2022 by Reymund G.

[Leslie V]

Hello @Lukasz Owczarek

Thanks for providing your Nitro Pro 9 serial number. Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you have other questions.