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Nitro error 401


Jeff Cheng
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Jeff Cheng

I recently installed Nitro Pro 12, and when I start up the app, I receive an error message that reads:  An error has occurred within our system. Please try again or contact support if this error persists. (Error 401). Please advise how to fix this problem. Thank you.

 

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Reymund G.

Hi @Jeff Cheng,

Thank you for reaching out to us through our Community Forums!

I understand that you are getting a 401 error when opening Nitro PDF Pro. 
Please try the steps below and observe if the error message persists:

1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 
2. At the top right, click the Logout then close Nitro PDF Pro.
3. Open it again then click the Login button and login using your Nitro Sign account. 

If the 401 error message happens again, please provide the exact version and build of your Nitro Pro. This information can be located under the Help tab > About Nitro Pro. 

Kind regards,

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