Activation Lost after power outage

[Robert Dylina]

We had a power outage a couple days ago and suddenly upon reboot one of the computer has lost it's activation. The serial number that should work with this computer appears to be "full" according to the serial key search on the nitro website and won't let me reactivate the computer. I have three different serials that I've purchased over the years so I'm not 100% sure which serial this computer goes with so I had to put it on one that had an open spot. But now I have an activation for the same computer on two different serials. =(

[Allain Umailin]

Hello @Robert Dylina,

Thank you for reaching out to us through our Community Forums!

Could you please provide the serial number that you believe you have entered to activate the affected program?

Thank you very much in advance and I am looking forward to hearing back from you.

[Robert Dylina]

504***************

504***************

504***************

Edited June 14, 2022 by Reymund G.

[Robert Dylina]

I see there is no response yet?

[Allain Umailin]

Hello @Robert Dylina,

With regard to 504983-xxxxxx-975294, we can see you were able to activate it as per our server logs while with 504923-xxxxxx-701239 & 504930-xxxxxx-598913, necessary adjustments have been executed on our end.

To continue offering our customers the very best PDF tools, we have upgraded our servers so please clear all your Downloads folder or delete all downloaded Nitro installers.

This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro PDF Pro 13.58 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the "Nitro Pro Wizard has failed" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use our offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:  https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.